Frequently Asked Questions
Everything you need to know about Illumate UI
Illumate UI is a product tour platform that lets you create interactive walkthroughs, tooltips, and onboarding flows for any modern website. Simply enter a URL, point and click on elements to add hints, and build multi-step tours — all without touching the website's source code.
Illumate UI works with any modern public website. Enter the URL in your dashboard and start creating tours immediately. Our secure proxy loads the site and injects the tour script without affecting the original website. Some legacy sites with strict security headers may have limited compatibility.
Tours support highlighting elements, clicking buttons, filling form fields with a realistic typing effect, clearing inputs, navigating between pages, and showing custom messages. You can create complex multi-step flows that guide users through an entire workflow.
Yes! The full theme editor lets you customize primary and secondary colors, background and text colors, border radius, font family, and button styles (filled, outline, or ghost). Every hint bubble can feel completely native to your product with a live preview as you design.
On the Free plan, you can create 1 tour with up to 10 steps on 1 website, and submit up to 2 feedback requests per month. If you need more, simply upgrade to Pro for unlimited websites, tours, steps, and feedback submissions. Your existing tours are never deleted.
Security is built into every layer. Pro users get two-factor authentication compatible with any TOTP authenticator app (Google Authenticator, Authy, Microsoft Authenticator, and others), session management with device tracking, and the ability to revoke sessions from unfamiliar devices. All data is encrypted and our proxy is read-only — it never modifies the original website.
Yes, you can cancel your subscription at any time with no questions asked. You'll keep access to your plan features until the end of your billing period.
We offer a full refund within the first 14 days of your subscription if you're not satisfied. After that, you can cancel anytime and your plan remains active until the end of the billing cycle.
Yes! All users can submit feedback, feature requests, and bug reports directly in the app. Free plan users can submit up to 2 requests per month. Pro and Enterprise users have unlimited submissions, with early bird members getting priority review.
The first 100 Pro users get 40% off forever — that's $29/month instead of $49/month, locked in for as long as you stay subscribed. Once the 100 spots are filled, the price goes to $49/month for new users.
Yes, we offer custom enterprise plans with unlimited sessions, advanced branding options, reusable workflow templates, API access. Contact our sales team for a tailored solution.